KIAORA PRIVACY POLICY

Effective Date: July 1, 2024

INTRODUCTION

This Privacy Policy ("Policy") outlines the data handling and protection practices of Kiaora ("we," "our," or "us") regarding customer information collected through our Website (www.joinkiaora.com and its subpages), mobile applications, and other services (collectively, the "Services"). This Policy applies to all information collected or submitted when you use our Services for health and wellness products, services, and therapies. This Policy is incorporated into our Terms of Use. Capitalized terms not defined here have the meanings assigned in our Terms of Use. The Policy covers data collection, use, and protection practices across all Kiaora Services and applies to information provided directly by clients as well as data collected through Service usage. By using our Services, you consent to the data practices described in this Policy. We may update this Policy periodically, and your continued use of the Services after such changes constitutes acceptance of the updated Policy. This Policy is designed to be transparent about our data practices while complying with applicable data protection laws. If you have any questions about this Policy or our data practices, please contact us using the information provided at the end of this document.

CONSENT AND AGREEMENT TO PRIVACY POLICY: BY USING THIS SITE OR OUR SERVICES, YOU EXPRESSLY CONSENT TO THE COLLECTION, STORAGE, AND USE OF YOUR PERSONAL INFORMATION BY KIAORA AS OUTLINED IN THIS PRIVACY POLICY. THIS POLICY GOVERNS OUR DATA PRACTICES IN PROVIDING OUR SERVICES. CAREFULLY REVIEW THIS DOCUMENT BEFORE PROCEEDING. IF YOU DO NOT AGREE WITH ANY PART OF THIS POLICY, YOU MUST REFRAIN FROM USING KIAORA'S SERVICES. THESE SERVICES ARE EXCLUSIVELY OFFERED TO INDIVIDUALS OVER 18 YEARS OF AGE RESIDING IN THE UNITED STATES. USE BY MINORS OR INDIVIDUALS OUTSIDE THE U.S. IS STRICTLY PROHIBITED. BY CONTINUING TO USE OUR SERVICES, YOU AFFIRM THAT YOU MEET THESE CRITERIA AND ACCEPT ALL TERMS HEREIN. THIS POLICY MAY BE UPDATED PERIODICALLY, AND YOUR CONTINUED USE CONSTITUTES ACCEPTANCE OF ANY CHANGES. KIAORA RESERVES THE RIGHT TO DENY SERVICE TO ANYONE WHO VIOLATES THIS POLICY OR PROVIDES FALSE INFORMATION. THIS CLAUSE DOES NOT WAIVE ANY STATUTORY RIGHTS THAT CANNOT BE WAIVED UNDER APPLICABLE LAW.

THE INFORMATION WE COLLECT

Information Collection and Use Policy: Kiaora collects various types of information when you use our Services. This information is essential for providing and improving our Services. By using our Services, you consent to the collection and use of this information as described below:

• Personal Information: We collect data you provide directly, including but not limited to name, address, telephone number, date of birth, gender, and email address.
• Medical Information: This includes details about your medical conditions, treatment options, physician referrals, prescriptions, lab results, and other health-related information.
• Account and Billing Information: We collect log-in credentials, billing details, shipping addresses, credit or debit card information, and identity verification data.
• Survey Responses: If you participate in surveys, we may collect personal data provided in your responses unless submitted anonymously.

Data Provision and Policy Acceptance: Failure to provide requested information may result in restricted or denied access to certain Services. Kiaora is committed to protecting your privacy and will use collected information in compliance with applicable laws and our privacy policy. By continuing to use our Services, you explicitly acknowledge and consent to our data collection practices. If you disagree with these practices, you must cease using our Services immediately. Kiaora reserves the right to modify this policy at any time, with changes effective upon posting. We will make reasonable efforts to notify users of significant changes, but it remains your responsibility to review this policy periodically. This policy is designed to adhere to relevant data protection laws. For questions or concerns, please contact our designated privacy officer using the information provided at the conclusion of this document. Your use of our Services following any policy changes constitutes acceptance of the updated terms. If you do not agree with the modified policy, your sole recourse is to discontinue use of our Services. This clause does not waive any statutory rights that cannot be limited by contract. If any provision of this policy is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Automated Information Collection and Usage: Kiaora employs various automated means to collect and process information about your use of our Services and the devices you use to access them. This comprehensive data collection is integral to our ability to provide, improve, and personalize our Services. By using our Services, you explicitly consent to the following data collection and analysis practices:

• Usage of Information: We meticulously track your interactions with our Platform, including but not limited to page visits, link clicks, social media engagements, search activities, and email interactions. We collect information about your interactions with the Platform, including the pages that you visit and links you click on, streaming, connecting to Kiaora Facebook or Google groups, sharing responses on the Kiaora Site, following or unfollowing our blog or social media posts, posting a comment, performing a search, the time, frequency and duration of your visits to the Platform, and whether you interact with email messages, for example, if you opened, clicked on, or forwarded the email message. This allows us to understand user behavior and optimize our Services accordingly.
• Log Data: Our systems automatically collects log information when you use the Platform, even if you have not registered for an account or logged in. That information includes, among other things: details about how you've used the Platform (including links to third party sites or services), Internet Protocol (IP) address, access times, your browser type and operating system, device information, device event information (e.g., crashes, browser type), and the page you've viewed or engaged with before or after using the Platform.
• Website Analytics: We conduct in-depth analysis of your Website usage, encompassing IP addresses, browser types, geographic location, and various interaction metrics. This information helps us refine our digital presence and tailor content to user preferences.
• Location Information: We derive general location data from IP addresses or mobile devices to provide location-specific services and comply with regional regulations.